All employees are given the opportunity to give feedback to the business to assist it in improving the consistency and quality of its service to guests

What does this mean?

  • The business should develop an employee feedback system to allow them to contribute to the improvement of the business.
  • The form should include feedback on all aspects such as guest relations, consistency and quality of service etc.
  • Feedback should take place regularly and the business should appoint someone to be in charge of collecting feedback from employees and also taking action thereon.