All employees have been trained on the appropriate service levels of the business

What does this mean?

  • This training can either be done in-house or externally depending on the needs of the business.
  • Remember to keep training records and do refresher courses at least annually.

What do I do?

There are various training companies in South Africa that offer training courses in customer service.  It might be advisable to send employees on these courses if they are working in front-of-house or have a guest liaison position within the business.  Some examples are: