Beneficiary community members have the opportunity to evaluate the success of the programme once the programme has ended

What does this mean?

  • Once the volunteer programme has ended, beneficiary community members need to be given the opportunity to evaluate the programme.  Ideally they are giving feedback on the following:
    • Did the programme meet its objectives?
    • What were the positives and negatives of the programme?
    • What could be improved?
  • It is important that affected communities are able to participate in this evaluation since it is most likely impacting on their lives. 
  • The method of evaluation should be suitable to the local residents and community members.  For example a questionnaire, focus group meetings, individual interviews etc.

What do I do?

In the Template Portal is an example of a questionnaire that could be used for the program evaluation

  • Remember that regardless of the type of mechanism used to gather such feedback, records need to be kept thereof.
  • The business also needs to keep records and show how it has taken action on points raised during the feedback as might be necessary.