The business and its employees actively invite guests to make use of this feedback system

What does this mean?

  • There is no point in having great feedback systems in place if guests do not use them.
  • The feedback systems can be communicated via the businesses website, in guest rooms and in restaurant bill folders for example.
  • One of the most useful resources however to communicate to guests is through your employees.  Employees should be trained on how to do this.  This will not only build skill amongst your employees in terms of guest relations, but will also encourage communication between staff and guests.