The business ensures that there are facilities for guests with disabilities and special needs

What does this mean?

  • The business needs to ensure that it makes allowance for guests with disabilities as far as possible.
  • Whatever measures are in place should clearly be communicated by the business to ensure that affected guests are informed before bookings are confirmed.

What do I do?

  • The Tourism Grading Council of South Africa has integrated universal accessibility into its grading criteria. This aims to encourage compliance by the hospitality sector with international standards, especially those related to access, signage, and ease of general daily tasks.  Grading criteria is different for different types of establishments so be sure to click though to the correct link from the below page:

The following organizations can also assist you with specific questions:

In the Resource Centre is the Universal Accessibility In Tourism Declaration which is worth reading to be informed about people with disabilities.