The business has developed a system for capturing volunteer feedback on programme management

What does this mean?

  • To ensure the smooth running of the volunteer programme, the business needs to implement a feedback system to allow volunteers the opportunity to voice their positive and negative experiences with the programme manager.
  • This could be done in a feedback form which is regularly given to volunteers to complete.  The feedback system needs to be communicated to volunteers during their briefing session.
  • These records need to be kept on file and appropriate action needs to be taken by the business to deal with any issues raised.
  • This will ensure that the programme manager is working effectively.
  • Any actions taken are recorded and also communicated back to volunteers.