The business has developed a system whereby local residents and communities can give feedback to the business on volunteers

What does this mean?

  • It is important in volunteer programmes directly involving a beneficiary community that the affected community has the opportunity to provide feedback or complaints to the business about the volunteers. 
  • The business therefore needs to develop a system which is accessible to all community members to be used for capturing such feedback.
  • The system should also include positive feedback and information regarding for example the progress and conduct of volunteers.

What do I do?

  • The business could appoint someone in the business to manage this system and ensure that feedback is received from the community.
  • The system needs to be communicated to the community to ensure that it is understood and can be used by all.
  • Records need to be kept on all feedback given as well as actions taken by the business where necessary.

In the Template Portal is a form that can be used to record such feedback.