The business keeps records of all grievances and the outcomes thereof

What does this mean?

The same applies here as above in terms of recordkeeping of grievances.
The grievance procedure should state which managers will be responsible for reporting of grievances so that employees follow the correct chain of command as prescribed by the business.
There should however always be 1 alternative for the case where the grievance is actually against the employees’ line manager.

What do I do?

If a grievance cannot be solved in-house then it is suggested that you contact the Commission for Conciliation, Mediation and Arbitration (CCMA), which is a dispute resolution body established to assist employers and employees in solving disputes at the work place.  You can go to their website for more information: or call them on 0861 16 16 16.

  • A blank template for reporting of grievances can be found in the Template Portal.